Shipping policy
All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic and International Shipping Rates
All items are dispatched from Brisbane, Australia.
Shipping Type |
Estimated delivery time
|
When you spend $ |
Price
|
| Standard Shipping | 2 to 6 business days | Over $100 | $0 |
| Standard Shipping |
2 to 6 business days |
Under $100 |
$8.50 |
| Express Shipping |
1 to 3 business days |
Under $100 |
$10 |
| Express Shipping | 1 to 3 business days | Over $100 | $5 |
| Standard International Shipping |
15 to 25 business days |
Any spend |
$15 |
| Express International Shipping |
Worldwide 2 to 18 business days USA 3-6 business days UK 4-6 business days New Zealand 2-5 business days |
Any spend |
$30 |
International Shipping
We offer Worldwide Shipping.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Villa is not responsible for these charges if they are applied and are your responsibility as the customer.
For accurate delivery dates based on your country, please visit the following link https://auspost.com.au/sending/send-overseas/international-delivery-times
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at sales@thevillaau.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at sales@thevillaau.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at sales@thevillaau.com
